The scenario is way too familiar. You spend months, if not years evaluating critical software solutions that will help optimize your operation, make your team more efficient, and most of all the DATA! The data from the system will allow you to have a better understanding of your projects, allow you to identify risk and make critical decisions with confidence.
Once the contract is signed, there is an implementation team assigned to you and then it is off to the races! With your input, and their expertise, they customize the system to your needs, train the teams, then … they are gone! No more training wheels, you and the team are ready to fly!
But all of a sudden you, the internal champion, are learning there are still a lot more questions, and people who you thought were in training were only present for a few hours, or not at all due to bandwidth and fires that needed attention. They all still have day jobs, how can they do it all?
Now you start to wonder when you will realize the ROI promised during the sales process. Will you ever?
Following is a sample roadmap on how to move forward:
Challenge:
- Change Management – how do you get people to buy in and invest the time in new systems/processes that will ultimately benefit the entire organization.
Solution:
- Invest in a partner who knows the product, has used the product and can relate to the different roles and functions of the team who will be leveraging the product
Challenge:
- How do you manage change across a cross-functional team/organization and internal and external users.
Solution:
- Develop a step by step system of gaining buy-in from the top-down, endorsing, and enforcing the new system. Creating champions to bring others along is also key. By following the 7 R’s you will be well on your way!
- Who raised the change
- Reason for the change
- Return on the change
- Risk if the change
- Resources needed for the change
- Responsible for the change
- Recurring training
Challenge:
- How do you ensure the short and long term on-boarding of the system as the organization experiences turnover and growth.
Solution:
- Leverage a system that tracks the training process of your internal and external teams. You should know at all times:
- Who was trained
- What modules they were trained on
- Completion rate of training for each module
- Tracking how efficient the training was via the individual’s performance in the system
System implementations are directly correlated with an organization’s operations improvement and digital transformation initiatives. In order to facilitate effective change, people, as well as processes, need to be aligned with business objectives. This allows everyone to support and move forward with the change, together.
It’s not the system that produces ROI, it’s the usage of the system by people that enables a ROI.
To learn how OnIndus can help to instill effective and impactful change in your organization Click Here.